Q: What do I do if I am having problems with my credit card? A. Your bill-to address must match your credit card billing address. The MasterCard and Visa CCV number is the last 3 digits on the back of the card. The American Express CCV number is the 4 numbers on the front of the card.
Q: How long have you made manhole hooks and other steel tools? A. We have been a blacksmith company since 1974, making all sorts of small tools.
Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A. We are in the process of trying to give you a pretty close figure for shipping. When you check out it will bring you to your correct shipping charge. If you don't care to fill out the payment option first, pull up "Just Viewing." If you care to purchase, just go back to the cart and restart the payment process. If not, please press Cancel.
Q. How can I request a quote for custom steel tools, such as probe rods or digging bars? A. Please call us at (845) 496-7678 or email us at essexrockbit@yahoo.com and we will be happy to quote it for you. Please provide specs.
